Privacy Policy

Introduction

brave-branch ("we", "us", or "our") operates the website brave-branch.com and provides video surveillance consulting and installation services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Submit an inquiry through our contact forms
• Request a quote or consultation
• Engage our services
• Subscribe to communications

The types of personal information we may collect include:

• Name and job title
• Business contact information (email address, business address)
• Company name and industry
• Information about your security requirements and facilities
• Correspondence records

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• IP address (anonymized where technically feasible)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

How We Use Your Information

We use personal information for the following purposes:

• Responding to inquiries and providing requested information
• Preparing quotes and proposals
• Delivering contracted services
• Communicating about projects and service updates
• Improving our website and services
• Complying with legal obligations

Legal Basis for Processing

Under Canadian privacy law, we collect and process personal information based on:

• Consent: When you submit information through our forms, you consent to its use for the stated purposes
• Contractual necessity: Information required to fulfill service agreements
• Legitimate interests: Business operations and service improvement
• Legal compliance: Meeting regulatory and legal requirements

Information Sharing

We do not sell personal information. We may share information with:

• Service providers: Third parties who assist in delivering our services (installation partners, software providers)
• Professional advisors: Legal, accounting, or other professional consultants
• Legal requirements: When required by law, court order, or regulatory authority

All service providers are contractually required to protect personal information and use it only for specified purposes.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy:

• Inquiry records: 2 years from last contact
• Client records: 7 years after contract completion (for legal and warranty purposes)
• Website analytics: 26 months

Your Rights

Under Canadian privacy legislation, you have the right to:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate information
• Withdrawal: Withdraw consent for non-essential processing
• Complaint: File a complaint with the Privacy Commissioner of Canada

Data Security

We implement appropriate technical and organizational measures to protect personal information, including:

• Encrypted data transmission (TLS/SSL)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

International Transfers

Our primary data processing occurs within Canada. Where information is transferred to or accessed from outside Canada, we ensure appropriate safeguards are in place consistent with PIPEDA requirements.

Children's Privacy

Our services are directed to businesses and do not target individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

For privacy-related inquiries or to exercise your rights:

Privacy Officer
brave-branch
350 Bay Street, Suite 1200
Toronto, Ontario M5H 2S6
Email: [email protected]

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca